Email Setup
Setting up your email correctly ensures that customers get the right emails and that you receive important notifications like winner alerts, order confirmations, and support requests.
Site Email (Required Setup)
In the admin panel, click Settings (left-hand menu).
Scroll down to General.
Find Site Email (there are multiple email settings, so be sure to update the right one).
Find Site Email (there are multiple email settings, so be sure to update the right one).
If you don’t update this, all emails will be sent from tickets@rafflex.uk by default.
Your email must be from your own domain. We’ve already handled the setup when you connected your domain to RaffleX, so you can use anything like provided it has '@yourdomain.com' at the end.
2. Winner Instructions
If you need to add instructions for winners (e.g., how to claim a prize, what ID they need or how long they have to respond), you can customise the email winners receive.
Go to Settings in the left-hand menu.
Scroll to the General section.
Find Draw Win Email Instructions or Instant Win Email Payout Instructions.
Click Edit and enter the details you want winners to receive.
Click Save Changes.
These instructions will be included in the automatic email sent to winners.
Admin Notifications
There are several email settings to make sure you receive important notifications:
Admin Instant Winner Email – The email address where you’ll receive notifications about instant win winners.
Order BCC Email – The email where you’ll receive a copy of every order confirmation.
Support Email – The email where Contact Us form submissions and customer support requests are sent.
How to Update
Go to Settings > General
Find the relevant email setting
Click Edit, enter your preferred email, and Save Changes
Ensure Your Logo Displays in Emails
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