> For the complete documentation index, see [llms.txt](https://docs.rafflex.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.rafflex.io/essential-settings/email-setup.md).

# Email Setup

Setting up your email correctly ensures that customers get the right emails and that you receive important notifications like winner alerts, order confirmations, and support requests.

***

### Site Email (Required Setup)

1. In the **admin panel**, click **Settings** (left-hand menu).
2. Click **Email** from the settings menu.
3. Find **Site Email** (there are multiple email settings, so be sure to update the right one).
4. Enter an email address using your domain (e.g. <tickets@yourrafflesite.com>)

If you don’t update this, all emails will be sent from <tickets@rafflex.uk> by default.

{% hint style="danger" %}
**Your email must be from your own domain**. *We’ve already handled the setup when you* [*connected your domain to RaffleX*](/getting-started/add-your-domain-to-rafflex.md)*, so you can use anything like provided it has '@yourdomain.com' at the end.*
{% endhint %}

***

### 2. Winner Instructions

If you need to add instructions for winners (e.g., how to claim a prize, what ID they need or how long they have to respond), you can customise the email winners receive.

1. Go to **Settings** in the left-hand menu.
2. Click **Email** from the settings menu.
3. Find **Instant Win Email Payout Instructions**.
4. Click **Edit** and enter the details you want winners to receive.
5. Click **Save Changes**.

These instructions will be included in the automatic email sent to winners.

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### Marked as Paid Email

When you mark an [instant win](/create-your-first-raffle/add-instant-wins.md) prize as paid, the winner is automatically emailed to let them know. You can customise what this email says.

1. Go to **Settings** in the left-hand menu.
2. Click **Email** from the settings menu.
3. Find **Marked As Paid Email**.
4. Click **Edit** and write the message you want winners to receive.
5. Click **Save Changes**.

If you leave this blank, a standard default message is used instead.

***

### Admin Notifications

There are several email settings to make sure you receive important notifications:

* **Admin Instant Win BCC Email** – An address that receives a blind copy (BCC) of the emails sent to instant win and draw winners. Leave it blank to switch this off.
* **Order BCC Email** – The email where you’ll receive a copy of every order confirmation.
* **Support Email** – The email where Contact Us form submissions and customer support requests are sent.

#### How to Update

1. Go to **Settings > Email**
2. Find the relevant email setting
3. Click **Edit**, enter your preferred email, and **Save Changes**

***

{% hint style="warning" %}
**Ensure Your Logo Displays in Emails**

For your branding to appear correctly in emails, make sure you’ve **uploaded a black version** of your logo in the [Email Logo Override](/customise-your-site/add-your-logo.md) setting. If your logo is already black, just upload the same file again.
{% endhint %}