Player Protections
Rafflex settings that can help you protect the people who enter your draws, including age verification, safe playing, behaviour interventions, and account controls.
The first area of the voluntary code is about looking after the people who enter your draws. The code asks operators to consider things like restricting play to people aged 18 and over, helping players stay in control of their spending, watching for signs of harm, and giving players a way to take a break or close their account.
Rafflex gives you several settings that can help with these areas. You will find most of them by going to Settings, then opening the Standards tab.
Age verification
The code asks operators to consider restricting play to people aged 18 and over and to use a reasonable age verification process.
Rafflex gives you two settings that can help with this:
Require Date of Birth at Registration. When this is on, new customers give their date of birth and confirm they are 18 or over when they sign up.
Enforce Date of Birth for Existing Customers. When this is on, any existing customer who does not yet have a date of birth on their account must add one before they can buy.
To turn these on:
Safe playing, spending limits, and timeout
The code asks operators to consider spending limits (set by you or by the player, including allowing a limit of zero) and account controls such as a self-imposed break from playing.
Rafflex lets customers set their own spending limits and take a timeout from their profile. As the operator you can enable Safe Playing, set a Spend Limit Cooldown (the waiting period before a customer can increase or remove a limit, or change how often it applies), and enable Timeout so a customer can take a self-imposed break from their account.
When a customer takes a timeout, they choose how long it lasts, from a single day up to several months, or permanently. Once a timeout is set it cannot be shortened or lifted early, including by you, so it genuinely protects the customer for the period they chose.
The page below walks through how to set these up:
Safe Play SettingBehaviour interventions
The code asks operators to consider monitoring activity to identify possible harm and to step in with a tailored and proportionate response.
Rafflex gives you Enable Behaviour Interventions to help with this. When it is on, you set activity thresholds that you choose yourself:
Maximum orders per day, week, and month.
Maximum spend per day, week, and month.
If a customer goes beyond a threshold you have set, Rafflex can show them a reality check page that asks them to review their recent activity, and can send them a message. You can also choose to receive an admin notification email so you know it has happened. You can customise the email subject, the email content, the reality check page heading, and the reality check page content to suit your tone.
To set this up:
Reviewing interventions
Once behaviour interventions are switched on, a dedicated Interventions screen appears under Customers in the admin panel. It lists every intervention that has been triggered, showing the customer, which threshold was reached, the limit you had set against the value they reached, the related order, whether they were emailed, and whether they have acknowledged the reality check. A summary at the top shows totals, how many are still unacknowledged, and how many were triggered today.
Use the Unacknowledged filter to see customers who have not yet responded to a reality check, so you can decide whether to follow up. You can also export the full list for your records:
Behaviour Interventions ExportSignposting players to support
The code asks operators to consider signposting players to organisations that can help. Rafflex does not set this up for you automatically, so this is something you handle through your own site content, for example by adding links to recognised support organisations in your footer, your terms, or a dedicated support page.
Add Terms & ConditionsA complaints process
The code asks operators to consider having a complaints process that is appropriate, transparent, and robust. Rafflex does not impose one on you. You decide how complaints are raised and handled, and you set this out in your own terms and contact details so customers know where to go and what to expect.
Credit card use
The code raises the use of credit cards by players. This is something you manage through your own payment settings and your payment provider, rather than through a setting in the Standards tab.
Account controls
The code asks operators to consider letting players close their account permanently.
Rafflex gives you Allow Account Deletion. When this is on, customers can permanently delete their own account themselves from their account settings. You will find this in Settings, under the Standards tab.
To protect against mistakes, the customer has to type a short confirmation phrase before the account is closed. If a customer is currently in a timeout, they cannot delete their account until that timeout ends, so the break they chose stays in place.
Monitoring activity
The code asks operators to consider monitoring activity so they can spot possible harm. Alongside behaviour interventions, the reports in Rafflex can help you keep an eye on customer activity over time.
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