> For the complete documentation index, see [llms.txt](https://docs.rafflex.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.rafflex.io/drawing-winners/truenorth-live-stream-draws/live-draw-redraws-explained.md).

# Redraws in a Live Draw

Why a live TrueNorth draw sometimes lands on an unsold or already won ticket, what Redraw does, and how to keep your live draw moving smoothly.

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During a live [TrueNorth](/drawing-winners/truenorth-setup.md) draw, the screen will sometimes tell you a ticket cannot be used (because it was **not sold** or has **already won**) and offer you a single **Redraw** button. This is completely normal. Click **Redraw** and RaffleX simply draws another number. Nothing has gone wrong, and nothing is recorded until you confirm a winner.

The short version:

* A live draw picks a number across the competition's **full ticket range**, not only the tickets that sold. That is part of what makes it provably fair.
* If the number that comes up was never bought, or that ticket has already won a prize in this competition, you cannot confirm it. You **Redraw**.

The rest of this page explains each situation so you always know what to click.

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### Why a Live Draw Can Land on an Unsold Number

When you run a live draw, each result is drawn across the competition's **entire ticket number range** (the **Ticket Range** shown on the opening screen of the draw), not just the numbers that happened to sell. This is deliberate. Giving every possible number a genuine chance is part of what makes a TrueNorth draw verifiable and fair.

Because of this, a draw can land on a number that nobody bought. The fewer tickets you sold compared with your maximum, the more often this happens. That is expected behaviour, not a fault. When it happens, RaffleX shows you clearly what has occurred and asks you to redraw.

{% hint style="info" %}
Landing on an unsold number does **not** mean your draw is broken or that something is wrong with your competition. It is simply the fair process at work. Just click **Redraw** and carry on.
{% endhint %}

***

### What Can Happen to a Drawn Number

Each time RaffleX draws a number, the result screen shows one of the following.

#### Ticket sold (a valid winner)

The screen shows **TICKET LOCKED IN**, the ticket holder's name and **Ticket sold**. This is a real, usable result. Click **Confirm & draw next** (or **Confirm final winner** if it is the last one) to save the winner.

#### Ticket not sold

The number that came up was never bought. The screen shows **Ticket not sold** with **Redraw required**, and your only button is **Redraw**. You cannot confirm an unsold ticket, so click **Redraw** to draw another number.

#### Already won

In a draw for more than one winner, the number of a ticket that has already won a prize in this competition can come up again. RaffleX recognises this, shows the holder's name with **Already won · redraw required**, and again offers only **Redraw**. This stops the same ticket winning twice.

{% hint style="info" %}
This check is about the **ticket**, not the person. A customer who bought several tickets has several chances, so they can win more than one prize in the same draw if a different one of their tickets comes up.
{% endhint %}

#### Draw error

Very occasionally the screen shows **Draw error** with **Redraw required**. This means no usable number came back. Click **Redraw** to try again.

***

### At a Glance

| What you see        | What it means                                           | What you can do |
| ------------------- | ------------------------------------------------------- | --------------- |
| **Ticket sold**     | A valid winner                                          | **Confirm**     |
| **Ticket not sold** | The number was never bought                             | **Redraw** only |
| **Already won**     | This ticket already won earlier in the same competition | **Redraw** only |
| **Draw error**      | No usable number came back                              | **Redraw** only |

**Redraw** appears only when the ticket genuinely cannot be used. Nothing is recorded until you press **Confirm**.

{% hint style="info" %}
Every redraw is counted. The **True North Draw Certificate** on each result screen shows **Attempts** (how many numbers have been drawn so far) and **Redraws** (how many times you have redrawn for the current winner). The **Redraws** count starts again from zero for each new winner.
{% endhint %}

***

### Redraws in Turbo Mode

If you use **Turbo Mode** to draw every winner in one run, you never see a **Redraw** button. Unsold numbers, and any number that comes up more than once, are skipped for you automatically, and only valid winners are shown on the final screen. See [Draw All Winners at Once (Turbo Mode)](/drawing-winners/truenorth-live-stream-draws.md#draw-all-winners-at-once-turbo-mode).

***

### Confirming Is Final

The moment you confirm a winner, RaffleX saves it against the competition and sends that winner their winner email straight away. There is no undo on a confirmed winner from this screen, so only confirm when you are happy for the result to stand.

{% hint style="warning" %}
Confirm a winner only when you are sure. As soon as you confirm, the winner is recorded and notified automatically.
{% endhint %}

***

### Multi Winner Draws and Picking Up Where You Left Off

For a draw with more than one winner, RaffleX moves straight to the next draw after each confirm. The strip at the top of the window (for example **Winner 3 · of 5**) ticks off each winner you have locked in.

If the draw is interrupted partway through (for example TrueNorth briefly cannot be reached, or you simply close the window) any winners you have **already confirmed stay saved**. When you open **Draw Winners** on that competition again, you will see a **Draw in progress** panel, such as "2 of 5 winner(s) confirmed. Click resume to continue." Click **Resume draw** to carry on from where you left off, rather than starting over or losing earlier winners.

A number that was drawn but not confirmed when the draw was interrupted is not saved. When you resume, RaffleX draws a fresh number for that winner.

The draw is only treated as fully complete once every required winner has been confirmed. The window then shows **Draw Complete · Verified**.

{% hint style="success" %}
You will never lose confirmed winners to a dropped connection or a closed tab. Reopen the draw and click **Resume draw**. The winners you locked in are safe.
{% endhint %}

***

### Why You Cannot Always Start a Draw

Before a live draw can even begin, RaffleX checks there are enough usable tickets left to finish it. If the number of sold tickets that have not already won is smaller than the number of winners still needed, the draw will not start. Instead you see a message starting "Not enough eligible tickets to draw", which tells you how many eligible tickets remain.

This protects you from getting stuck partway through a draw you could never complete. If you hit this, you have the same options as any under sold competition: lower the **Draw Winner Quantity** on the competition, or draw what you can manually.

{% content-ref url="/pages/NCkl5JZJBN36aFKvZeCm" %}
[Auto Draw When Not Sold Out](/drawing-winners/truenorth-autodraws/auto-draw-when-not-sold-out.md)
{% endcontent-ref %}

***

### Related Guides

{% content-ref url="/pages/mUzOfLUBIFqALHcP5u1Y" %}
[TrueNorth Live Stream Draws](/drawing-winners/truenorth-live-stream-draws.md)
{% endcontent-ref %}

{% content-ref url="/pages/O8AeRxcaRlpBsqPTNj4d" %}
[Manual Draw](/drawing-winners/manual-draw.md)
{% endcontent-ref %}