Managing Payouts

RaffleX makes it easy to payout your winners. You'll have all their details located in the admin panel, whether it's their address for posting prizes or their bank details for cash payouts.

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Viewing Winner Details

1. Log in to your RaffleX Admin Dashboard

2. Go to Management → Instant Winners in the left menu

3. View all payment details including sort codes and account numbers directly in the admin panel

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How Customers Add Bank Details

1. Log In to your account

2. Go to My Account in the navigation menu

3. Click Payouts in the account sidebar

4. Enter your bank details:

   • First Name

   • Last Name

   • Sort Code

   • Account Number

5. Save information

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Making Payments

You mark instant win prizes as paid from the Instant Winners list.

1. Go to Management → Instant Winners in the admin menu

2. View the list (filtered to show unpaid winners by default)

3. Process payments using the displayed bank details

4. Tick the checkboxes next to the winners you've paid

5. Click Bulk actions above the list

6. Select Mark as paid from the dropdown

7. Confirm the action when prompted

Clicking Mark as Paid will not send your customers their prize. It is your responsibility to ship the prize and/or process any payments to the customer.

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Site credit instant wins

If an instant win prize was set up as site credit, you do not pay it by hand. The platform settles it automatically and the win never appears in your unpaid list. See the dedicated guide for why these wins seem to disappear and how to view them.

Site Credit Instant Win Payouts