Wallet Credit Usage
See how customers are using their wallet credit. Review balances, total deposits, credit used in orders, and usage rates per customer.
The Wallet Credit Usage report shows you how your customers are using the wallet credit feature. For each customer, you can see their current balance, how much they have deposited in total, how much credit they have used across orders, and their overall usage rate. Use this report to understand engagement with the wallet feature and identify customers with unused balances.
How to Generate
Go to Downloads in the left-hand menu.
Click Generate Report.
Select Wallet Credit Usage from the list.
Set your date range and any additional filters.
Click Generate.
You will receive an email when the report is ready.
Filters
Date range: Only include orders placed within this period.
Minimum balance: Only include customers whose current wallet balance is at least this amount (in pounds).
What's Included
Each row represents one customer and includes:
Customer ID, name, and email address
Current wallet balance
Total amount deposited into the wallet
Total wallet credit used across orders
Number of orders where wallet credit was used
Total number of orders placed
Credit usage rate as a percentage
Average wallet credit used per order
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