Users Export

Export a full list of registered users with contact details, order history, and wallet balances. Filter by registration date and account status.

---

The Users Export gives you a complete record of all registered users on your site. Each row is one user and includes their account details, contact information, full address, total orders placed, lifetime spend, and current wallet balance. Use this export to maintain your own customer records or to import contacts into a third-party tool.

---

How to Generate

1. Go to Downloads in the left-hand menu.

2. Click Generate Report.

3. Select Users Export from the list.

4. Set your registration date range and any additional filters.

5. Click Generate.

You will receive an email when the export is ready.

---

Filters

• Registration date range: Only include users who registered within this period.

• User status: Filter by All users, Active (email verified), or Inactive (email not verified).

---

What's Included

Each row represents one registered user and includes:

• User ID, first name, last name, and display name

• Email address and registration date

• Whether their email has been verified

• Total number of orders placed

• Total amount spent, split into card spend and site credit spend

• Current wallet balance

• Profile first name, last name, email, and phone number

• Full address (street, town, county, country, postcode)

Card Spent is the amount paid through the card payment gateway (this includes PayPal and the card portion of a partial payment). Credit Spent is the amount paid using site credit from the customer's wallet. Together they make up Total Spent, and all three count completed orders only. These are separate from Wallet Balance, which is the credit the customer still has left to spend.