Behaviour Interventions Export
Export a record of every behaviour intervention that has been triggered, including the customer, the threshold reached, and whether they acknowledged it.
If you use behaviour interventions to support responsible play, this export gives you a full record of every intervention that has been triggered on your site. Each row shows which customer reached a threshold, which threshold it was, the limit you had set, the value they reached, and whether they have acknowledged the reality check. Use it to review activity over time and to follow up with customers where appropriate.
How to Generate
Go to Downloads in the left-hand menu.
Click Data Export.
Select Behaviour Interventions from the list.
Set your date range, threshold type, and status filters.
Click Generate.
You will receive an email when the export is ready.
Filters
Date range: Only include interventions triggered within this period. You can also choose an all time option to include every record.
Threshold type: Filter by All, or by a single threshold (orders per day, week, or month, or spend per day, week, or month).
Status: Filter by All, Acknowledged, or Unacknowledged. Use Unacknowledged to see customers who have not yet responded to a reality check.
What's Included
Each row represents one triggered intervention and includes:
A record reference and the customer's account reference
Date and time the intervention was triggered
Customer name and email address
The threshold type that was reached
The limit you had set
The value the customer reached (spend values are shown in your site currency)
The related order
When the notification email was sent
When the customer acknowledged the reality check
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