Setting Up the Scheme
A step-by-step guide to enabling and configuring the affiliate referral scheme in your admin panel.
Accessing Affiliate Settings
Log into your admin panel
Click Settings in the left-hand menu
Select Affiliate
You'll see the main toggle at the top. All other settings only appear once the scheme is enabled.
Enabling the Scheme
Toggle Enable Affiliate Scheme to on. This activates the referral programme across your site:
Customers will see the Affiliates link in their account menu
Referral links will start being tracked
Rewards will be processed when qualifying purchases are made
To disable the scheme at any time, simply toggle it off. See What Happens When You Disable the Scheme below for details.
Reward Settings
Referrer Reward Amount
The fixed amount credited to the person who shared the referral link when their friend makes a qualifying purchase.
Set this to your desired amount (e.g. £5.00)
Set to £0.00 if you don't want to reward the referrer (only the new customer would receive a reward)
Referred User Reward Amount
The fixed amount credited to the new customer who signed up via a referral link after they make a qualifying purchase.
Set this to your desired amount (e.g. £2.00)
Set to £0.00 if you don't want to reward the new customer (only the referrer would receive a reward)
Minimum Spend Threshold
The amount the new customer must spend before rewards are triggered.
Set to £0.00 if any purchase should qualify (no minimum)
Set to a higher amount (e.g. £10.00) to ensure only meaningful purchases trigger rewards
Threshold Type
Choose how the minimum spend is measured:
Single Order
The new customer must place a single order that meets the threshold amount
Cumulative Spend
The new customer's total spending across all orders must reach the threshold — rewards are triggered on the order that crosses it
Maximum Referrals Per User
Limits how many people each customer can refer.
Set to 0 for unlimited referrals
Set to a number (e.g. 10) to cap each customer's referrals at that amount
Once a customer reaches the cap on referrals made, new visitors who click their referral link will still be able to register, but they won't be tracked as a referral. The cap counts every referral the customer has made, not just the ones that went on to earn a reward.
Reward Hold Period
The number of days rewards are held before being deposited to wallets.
Set to 0 for instant payouts — rewards are credited to wallets immediately when the qualifying purchase is made
Set to a number of days (e.g. 14) to hold rewards in a pending state first
During the hold period, the referral shows as Held in your admin panel. Once the hold period expires, rewards are automatically deposited to both users' wallets.
Require Manual Approval
When this is on, qualifying referrals are not paid automatically. Instead they move to an Awaiting Approval state, and you (an admin) must approve or reject each one before any reward is credited. This is useful for higher value programmes or where you want a closer eye on referrals to guard against abuse.
Off – qualifying referrals are paid automatically (immediately, or after the hold period if you have set one).
On – qualifying referrals wait for your approval. Once you approve, the reward is credited immediately, or moves into the hold period if you have set one. If you reject it, no reward is paid.
See Managing Referrals for how to approve and reject from your admin panel.
Terms & Conditions
You can write affiliate Terms & Conditions that customers must accept before they can participate in the referral scheme.
Scroll down to the Terms & Conditions section in affiliate settings
Write your terms using the rich text editor
Click Save
If you leave the terms empty, customers can start using their referral link straight away without any acceptance step.
If you do set terms, customers will see them displayed on their Affiliates page and must click I Accept before their referral link is shown.
Settings Reference
Enable Affiliate Scheme
Off
Master toggle for the entire referral programme
Referrer Reward Amount
£0.00
Fixed reward for the person who shared the link
Referred User Reward Amount
£0.00
Fixed reward for the new customer
Minimum Spend Threshold
£0.00
Minimum spend required before rewards are triggered
Threshold Type
Single Order
Whether the threshold applies to one order or cumulative spend
Maximum Referrals Per User
0 (unlimited)
Cap on how many people each customer can refer
Reward Hold Period
0 (instant)
Days to hold rewards before depositing to wallets
Require Manual Approval
Off
Hold qualifying referrals for admin approval before paying
Terms & Conditions
Empty
Affiliate T&Cs customers must accept before participating
Important Things to Know
Changing Reward Amounts or Hold Period
Changes to reward amounts or the hold period only affect future referrals. Existing referrals — whether pending, held, or already rewarded — keep their original values. You don't need to worry about retroactive changes.
What Happens When You Disable the Scheme
When you toggle the scheme off:
The Affiliates page and navigation link are hidden from customers
Referral links stop being tracked — clicks are no longer logged
No new rewards are processed for any purchases
However, rewards that are already held (in the cooling-off period) will still be released on schedule — affiliates who have already earned rewards won't be penalised
To resume the programme, simply toggle it back on.
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