How Users Participate
What the affiliate referral scheme looks like from your customers' perspective, including the dashboard, sharing links, and earning rewards.
Accessing the Affiliate Dashboard
When the affiliate scheme is enabled, customers will see an Affiliates link in their account navigation menu.
Log into their account
Click My Account in the top menu
Select Affiliates from the left-hand menu
Accepting Terms & Conditions
If you've configured affiliate Terms & Conditions in your settings, customers will see them displayed when they first visit the Affiliates page.
They must click I Accept the Terms & Conditions before they can access their referral link
This is a one-time step — once accepted, they won't be asked again
If you haven't written any terms, this step is skipped entirely and customers see their referral link straight away
Sharing Their Referral Link
Once on the Affiliates page, customers will see:
Their unique referral link — a URL they can share with anyone
A copy button — copies the link to their clipboard with a single click
An editable share message — a text area where they can write a custom message to accompany their link
A "Copy Message & Link" button — copies both the message and the link together, ready to paste into a message or social media post
Each customer's referral link is unique to them. It uses their personal referral code, which is automatically generated when they create their account.
Tracking Their Progress
The Affiliates page displays four stats cards showing:
Total Clicks
How many times their referral link has been clicked
Total Referrals
How many people have signed up using their link
Conversions
How many of those sign-ups have made a qualifying purchase
Total Earned
The total amount of site credit they've earned from referrals
Below the stats, a table lists each individual referral with:
The referred person's name (or "Pending" if they haven't signed up yet)
The date they were referred
The reward they earned (this shows an amount once the referral is rewarded, and a dash until then)
If you have turned on manual approval, the table also shows a status column for each referral. When approval is off, no status column is shown to the customer.
Understanding Referral Statuses
Pending
The referred person has signed up but hasn't made a qualifying purchase yet
Awaiting Approval
The referred person has made a qualifying purchase, and the reward is waiting for you to approve it (only used when manual approval is on)
Held
The reward has been calculated but is being held for the cooling-off period before being deposited
Rewarded
The reward has been deposited to both users' wallets
Rejected
You declined the reward for this referral, so nothing is paid
How Referral Tracking Works
When someone clicks a referral link:
A tracking cookie is placed in their browser that lasts 30 days
If they register for an account within those 30 days, they're linked to the referrer
The referrer receives an email notification that someone signed up using their link
When the new customer makes a qualifying purchase, rewards are triggered
Important Things for Customers to Know
A person can only be referred once — if someone clicks multiple referral links from different people, only the first one counts. Later links from other affiliates are ignored.
Self-referrals are blocked — customers cannot use their own referral link to get a reward.
Referral links expire after 30 days — if someone clicks a link but doesn't register within 30 days, no referral is created. They would register as a normal customer.
Rewards are site credit — all rewards are deposited directly into the wallet as site credit, which can be used towards future purchases.
Email Notifications
Referrers receive email notifications at two key moments:
When someone signs up using their referral link — a notification letting them know someone has joined
When they earn a reward — a notification confirming the reward amount that has been (or will be) credited to their wallet
Last updated