Payouts

How you pay customer withdrawals. Pay them by hand (the default), or connect FumoPay or TrueLayer to pay approved withdrawals automatically.

Automatic payouts are currently in beta. If you would like access to this feature, please contact support.

When a customer withdraws credit from their wallet, that money has to reach their bank account. This page explains your two options for paying them.

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Manual payouts (the default)

By default, every withdrawal is paid out manually by you. When a customer requests a withdrawal, it appears in your admin panel with all the details you need, including their bank sort code and account number. You send the money from your own bank, then mark the withdrawal as paid.

This is how payouts work out of the box, with no extra setup. The full process, including how customers add their bank details and how you review and pay requests, is covered here:

Wallet & Withdrawals

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Automatic payouts

If you would rather not pay each withdrawal by hand, you can connect a payment provider to do it for you. Once set up, an approved withdrawal is sent straight to the customer's bank, and the provider also checks that the bank details really belong to that customer before paying.

The Payouts settings page is switched on for your site by the RaffleX team. If you do not see Settings > Payouts in your admin menu, contact support and ask for automatic payouts to be enabled for your account.

RaffleX works with two providers. You only need one. Choose the one you have an account with, then follow its setup guide:

FumoPayTrueLayer